The College of Business and Management: Recent submissions
Now showing items 21-40 of 45
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Impact of prior knowledge and psychological distance on tourist imagination of a promoted tourism event
(2021-09-12)Experiential marketing has emerged as an effective strategy to promote hedonic tourism and hospitality experiences through stimulating tourist imagination and positive emotions. This study aims to broaden the existing ... -
Employee learning in tourism experiences during Covid-19: A communities of practice perspective
(2023-06-26)The global Covid-19 pandemic means that most tourism organizations face a heightened need to offer a range of innovative tourism experiences in order to survive. The successful delivery of these experiences largely depends ... -
Gaining public engagement to restore coral reef ecosystems in the face of acute crisis
(2022-03-21)The twin crisis of biodiversity loss and climate change make it urgent to find ways of restoring natural ecosystems, including coral reefs. Methods for coral reef restoration are rapidly advancing, bringing with them a ... -
Design thinking for social innovation: Secrets to success for tourism social entrepreneurs
(2021-10-18)Tourism Social Entrepreneurship is a market-based strategy for sustainable tourism development. It solves complex social issues to benefit disadvantaged stakeholders, while seeking to achieve financial sustainability and ... -
Navigating tensions between economic and social integration among immigrant family entrepreneurs: a paradox perspective
(2024-09-23)This study explores the intricate dynamics of immigrant family entrepreneurship, examining how immigrant family entrepreneurs navigate tensions between economic and social integration for sustainability through three ... -
Family heterogeneity and migrant entrepreneurship
(2024)Family can play various roles in the entrepreneurial process of migrants; yet the literature tends to consider family as a homogeneous unit. In reality, families comprise different structures ranging from a nuclear family ... -
Family influences on entrepreneurial orientation in immigrant entrepreneurship
(2023-06-29)Purpose – This study explores how the family influences the entrepreneurial orientation (EO) process in immigrant businesses. Design/methodology/approach – The paper draws on inductive multiple-case studies using 34 ... -
Sustainable Tourism Development in Vietnam: A Critical Review
(2021-06)Vietnam has achieved enormous economic growth after a series of reforms in the 1980’s, leading to foreign direct investment and the development of the tourism sector. A tourism industry emerged and has burgeoned with the ... -
Shareholder Litigation Rights and Bank Dividends
(2023-01-05)We use the staggered adoption of Universal Demand (UD) laws, which significantly reduces the shareholder litigation rights of listed banks incorporated in 23 US states during the period from 1989 to 2005, as a quasi-natural ... -
How to win the consumer’s heart? Exploring appraisal determinants of consumer pre-consumption emotions
(2020-04-23)Emotions are key drivers of consumption in the tourism and hospitality sector. Therefore, advancing our understanding of the determinants of consumer emotions is critical for tourism and hospitality marketers to effectively ... -
Global trends in hospitality
(2021-12-28)Here is the abstract extracted: The disruptions to the global hospitality industry have been accelerated, particularly after the emergence of the COVID-19 pandemic. As such, it is even more important for scholars to ... -
Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service
(2020-08-05)Buy-Online-Pick-up-in-Store (BOPS) service is a popular omnichannel retail initiative, intended to enhance the convenience of online customers. Focusing on the pick-up (PU) stage of BOPS service, we develop a comprehensive ... -
A Review of Eye-Tracking Methods in Tourism Research
(2017-08-10)Technological advancement provides opportunities for improvements in the methods academics use in their research. Traditional studies of advertising and interpretive material effectiveness typically use self-report surveys ... -
Usage and Impact of Information and Communication Technologies in Healthcare Delivery
(2019-06-24)This paper discusses two aspects of the use of information and communication technologies (ICTs) in healthcare: first, the prevalence of using tablets and laptop computers by physicians during clinical visits and, second, ... -
Service Chains’ Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry
(2022-04-21)Problem Definition: We explore how the Degree of Standardization (DoS) across units within service chains affects their performance outcomes, focusing on the nursing home industry. Specifically, we analyze DoS across three ... -
Strategic responses of the hotel sector to COVID-19: Toward a refined pandemic crisis management framework
(2020-12-03)The Covid-19 pandemic has long-lasting impacts that require the hotel sector to revise, innovate, and transform their businesses. However, the literature related to this area remains vastly under-developed. Based on 219 ... -
Mobile technology adoption among hotels: Managerial issues and opportunities
(2021-03-10)Mobile technology in hotels aims to offer innovative service solutions for both employees and customers, yet remains underexplored, with unresolved managerial and operational issues. This study seeks to identify these ... -
Integrating Chaotic Perspective and Behavioral Learning Theory into a Global Pandemic Crisis Management Framework for Hotel Service Providers
(2021-11-02)Hotel service providers are among the most affected by the evolving Covid-19 pandemic. Although the consequences of the pandemic on hotel operations have been widely examined, the question of how hotel businesses can revive, ...
