Browsing The College of Business and Management by Title
Now showing items 1-20 of 45
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“Are your employees mentally prepared for the pandemic?” Wellbeing-oriented human resource management practices in a developing country
(2022-12)Employees are the most valuable asset of any service business because of its human-centric nature. However, in the crisis situations, the human side in crisis management strategy, particularly in the areas of human resource ... -
Counter-institutional identities and product innovation: "Core-satellite" as a response to competing logics shaping artisan businesses
(2023)The recent increase in the number of business studies lends us a better understanding of the multi-faceted behaviors of artisans whose product innovation is made to strategically respond to different logics. The purpose ... -
Counter-Institutional Identities and Product Innovation: ‘‘Core-Satellite’’ as a Response to Competing Logics Shaping Artisan Businesses
(2023)The recent increase in the number of business studies lends us a better understanding of the multi-faceted behaviors of artisans whose product innovation is made to strategically respond to different logics. The purpose ... -
COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index
(2024-02-03)This research investigates the impact of COVID-19 on hotel productivity change using the Malmquist Productivity Index (MPI). For 26 U.S. hotel brands, productivity changes over 10 quarters from the first quarter of 2018 ... -
Cross-Channel Integration and Customer Experience in Omnichannel Retail Services
(2022-08-11)Despite the increasing attention being given to cross-channel integration services, an understanding of the impact of cross-channel integration on customer experience is still lacking. This study fills this gap. With a ... -
Design thinking for social innovation: Secrets to success for tourism social entrepreneurs
(2021-10-18)Tourism Social Entrepreneurship is a market-based strategy for sustainable tourism development. It solves complex social issues to benefit disadvantaged stakeholders, while seeking to achieve financial sustainability and ... -
Developing a strategic viability-fit model of mobile technology adoption in hotels
(2021)Purpose: Notwithstanding the expected apparent benefits of mobile technologies (MTs) in the hotel industry, their adoption is slower than forecasted. This study aims to identify the challenges faced by hotel managers in ... -
Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service
(2020-08-05)Buy-Online-Pick-up-in-Store (BOPS) service is a popular omnichannel retail initiative, intended to enhance the convenience of online customers. Focusing on the pick-up (PU) stage of BOPS service, we develop a comprehensive ... -
Do managerial communications improve customer satisfaction and eWOM? The moderating effect of response authenticity
(2023-08)As customer reviews are becoming increasingly valued in the hotel industry, hotel managers are actively responding to customer reviews, and many researchers are investigating the effects of managerial responses. Previous ... -
Do managerial communications improve customer satisfaction and eWOM? The moderating effect of response authenticity
(2023-12)As customer reviews are becoming increasingly valued in the hotel industry, hotel managers are actively responding to customer reviews, and many researchers are investigating the effects of managerial responses. Previous ... -
Efficiency measurement using data envelopment analysis (DEA) in public healthcare: Research trends from 2017 to 2022
(2023-08-08)With the shifting healthcare environment, the importance of public healthcare systems is being emphasized, and the efficiency of public healthcare systems has become a critical research agenda. We reviewed recent research ... -
Efficiency measurement using data envelopment analysis (DEA) in public healthcare: Research trends from 2017 to 2022
(2023-03-08)With the shifting healthcare environment, the importance of public healthcare systems is being emphasized, and the efficiency of these systems has become a critical research agenda. This paper reviews recent research on ... -
Employee learning in tourism experiences during Covid-19: A communities of practice perspective
(2023-06-26)The global Covid-19 pandemic means that most tourism organizations face a heightened need to offer a range of innovative tourism experiences in order to survive. The successful delivery of these experiences largely depends ... -
Employee wellness on the frontline: an interactional psychology perspective
(2020-03)Purpose: Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not typically engage in, or benefit from, wellness initiatives. This paper aims to ... -
Family heterogeneity and migrant entrepreneurship
(2024)Family can play various roles in the entrepreneurial process of migrants; yet the literature tends to consider family as a homogeneous unit. In reality, families comprise different structures ranging from a nuclear family ... -
Family influences on entrepreneurial orientation in immigrant entrepreneurship
(2023-06-29)Purpose – This study explores how the family influences the entrepreneurial orientation (EO) process in immigrant businesses. Design/methodology/approach – The paper draws on inductive multiple-case studies using 34 ... -
Family influences on entrepreneurial orientation in immigrant entrepreneurship
(2023)Purpose: This study explores how the family influences the entrepreneurial orientation (EO) process in immigrant businesses. Design/methodology/approach: The paper draws on inductive multiple-case studies using 34 in-depth ... -
Family ownership and speed of adjustment towards targeted capital structures: A study of ASEAN firms
(2023-08-02)This study investigates the effects of family ownership on the speed of adjustment to targeted capital structure among ASEAN firms. Our findings indicate that family firms adjust their capital structure more slowly than ... -
Fostering innovation through stakeholders’ engagement at the healthcare industry: Tapping the right key
(2020-05)In this paper, we investigate the extent to which each stakeholder in the healthcare industry influences the final innovation outputs. We propose and test a model that integrates stakeholders’ engagement, innovation ...
