The College of Business and Management
Duyệt theo
Các bộ sưu tập trong đơn vị
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Jenny Dung Le, PhD [5]
Faculty of Hospitality Management cum Marketing, Bachelor of Science in Hospitality Management, College of Business and Management -
Journal Article [1]
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Nguyen Thi Mai Lan (Alex), PhD., CFA [1]
Program Director, Bachelor of Business Administration, College of Business and Management -
Phi Thi Linh Giang, PhD. [1]
Faculty of Tourism & Entrepreneurship, Bachelor of Business Administration, College of Business and Management -
Rohit Verma, PhD [6]
Professor Academic Chair – Supply Chain & Management Major - College of Business and Management -
Sunmee Choi, PhD [2]
Dean of College of Business & Management
Các tài liệu mới cập nhật
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Sustainable Tourism Development in Vietnam: A Critical Review
(2021-06)Vietnam has achieved enormous economic growth after a series of reforms in the 1980’s, leading to foreign direct investment and the development of the tourism sector. A tourism industry emerged and has burgeoned with the ... -
Shareholder Litigation Rights and Bank Dividends
(2023-01-05)We use the staggered adoption of Universal Demand (UD) laws, which significantly reduces the shareholder litigation rights of listed banks incorporated in 23 US states during the period from 1989 to 2005, as a quasi-natural ... -
How to win the consumer’s heart? Exploring appraisal determinants of consumer pre-consumption emotions
(2020-04-23)Emotions are key drivers of consumption in the tourism and hospitality sector. Therefore, advancing our understanding of the determinants of consumer emotions is critical for tourism and hospitality marketers to effectively ... -
Global trends in hospitality
(2021-12-28)Here is the abstract extracted: The disruptions to the global hospitality industry have been accelerated, particularly after the emergence of the COVID-19 pandemic. As such, it is even more important for scholars to ... -
Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service
(2020-08-05)Buy-Online-Pick-up-in-Store (BOPS) service is a popular omnichannel retail initiative, intended to enhance the convenience of online customers. Focusing on the pick-up (PU) stage of BOPS service, we develop a comprehensive ... -
A Review of Eye-Tracking Methods in Tourism Research
(2017-08-10)Technological advancement provides opportunities for improvements in the methods academics use in their research. Traditional studies of advertising and interpretive material effectiveness typically use self-report surveys ... -
Usage and Impact of Information and Communication Technologies in Healthcare Delivery
(2019-06-24)This paper discusses two aspects of the use of information and communication technologies (ICTs) in healthcare: first, the prevalence of using tablets and laptop computers by physicians during clinical visits and, second, ... -
Service Chains’ Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry
(2022-04-21)Problem Definition: We explore how the Degree of Standardization (DoS) across units within service chains affects their performance outcomes, focusing on the nursing home industry. Specifically, we analyze DoS across three ... -
Strategic responses of the hotel sector to COVID-19: Toward a refined pandemic crisis management framework
(2020-12-03)The Covid-19 pandemic has long-lasting impacts that require the hotel sector to revise, innovate, and transform their businesses. However, the literature related to this area remains vastly under-developed. Based on 219 ... -
Mobile technology adoption among hotels: Managerial issues and opportunities
(2021-03-10)Mobile technology in hotels aims to offer innovative service solutions for both employees and customers, yet remains underexplored, with unresolved managerial and operational issues. This study seeks to identify these ... -
Integrating Chaotic Perspective and Behavioral Learning Theory into a Global Pandemic Crisis Management Framework for Hotel Service Providers
(2021-11-02)Hotel service providers are among the most affected by the evolving Covid-19 pandemic. Although the consequences of the pandemic on hotel operations have been widely examined, the question of how hotel businesses can revive, ... -
Fostering innovation through stakeholders’ engagement at the healthcare industry: Tapping the right key
(2020-05)In this paper, we investigate the extent to which each stakeholder in the healthcare industry influences the final innovation outputs. We propose and test a model that integrates stakeholders’ engagement, innovation ... -
Employee wellness on the frontline: an interactional psychology perspective
(2020-03)Purpose: Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not typically engage in, or benefit from, wellness initiatives. This paper aims to ... -
Developing a strategic viability-fit model of mobile technology adoption in hotels
(2021)Purpose: Notwithstanding the expected apparent benefits of mobile technologies (MTs) in the hotel industry, their adoption is slower than forecasted. This study aims to identify the challenges faced by hotel managers in ... -
“Are your employees mentally prepared for the pandemic?” Wellbeing-oriented human resource management practices in a developing country
(2022-12)Employees are the most valuable asset of any service business because of its human-centric nature. However, in the crisis situations, the human side in crisis management strategy, particularly in the areas of human resource ... -
Model of Relationships Among Marketing Public Relations, Service Quality and A vice Quality and Attitude T ttitude Toward Brand
(ASEAN Marketing Journal, 2018-06)This research is based on the perspective that public relations may have significant value in terms of marketing, and MPR could benefit corporates by enhancing their services as well as long-term relationships with and ...
