Browsing by Author "Sadatsafavi, Hessam"
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Effective service operations management: Aligning priorities in healthcare operations with customer preferences
Kong, Lu; Sadatsafavi, Hessam; Verma, Rohit (2022) -
Usage and Impact of Information and Communication Technologies in Healthcare Delivery
Kong, Lu; Sadatsafavi, Hessam; Verma, Rohit (2019-06-24)This paper discusses two aspects of the use of information and communication technologies (ICTs) in healthcare: first, the prevalence of using tablets and laptop computers by physicians during clinical visits and, second, ...