Browsing by Author "Wang, Ying"
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How to win the consumer’s heart? Exploring appraisal determinants of consumer pre-consumption emotions
Lohmann, Gui; Scott, Noel; Wang, Ying; Pratt, Marlene; Le, Dung (2020-04-23)Emotions are key drivers of consumption in the tourism and hospitality sector. Therefore, advancing our understanding of the determinants of consumer emotions is critical for tourism and hospitality marketers to effectively ...