Browsing by Author "Le, Dung"
Now showing items 1-10 of 10
-
“Are your employees mentally prepared for the pandemic?” Wellbeing-oriented human resource management practices in a developing country
(2022-12)Employees are the most valuable asset of any service business because of its human-centric nature. However, in the crisis situations, the human side in crisis management strategy, particularly in the areas of human resource ... -
How to win the consumer’s heart? Exploring appraisal determinants of consumer pre-consumption emotions
(2020-04-23)Emotions are key drivers of consumption in the tourism and hospitality sector. Therefore, advancing our understanding of the determinants of consumer emotions is critical for tourism and hospitality marketers to effectively ... -
Impact of prior knowledge and psychological distance on tourist imagination of a promoted tourism event
(2021-09-12)Experiential marketing has emerged as an effective strategy to promote hedonic tourism and hospitality experiences through stimulating tourist imagination and positive emotions. This study aims to broaden the existing ... -
Integrating Chaotic Perspective and Behavioral Learning Theory into a Global Pandemic Crisis Management Framework for Hotel Service Providers
(2021-11-02)Hotel service providers are among the most affected by the evolving Covid-19 pandemic. Although the consequences of the pandemic on hotel operations have been widely examined, the question of how hotel businesses can revive, ... -
Integrating chaotic perspective and behavioral learning theory into a global pandemic crisis management framework for hotel service providers
(2021-07-01)Hotel service providers are among the most affected by the evolving Covid-19 pandemic. Although the consequences of the pandemic on hotel operations have been widely examined, the question of how hotel businesses can revive, ... -
A Review of Eye-Tracking Methods in Tourism Research
(2017-08-10)Technological advancement provides opportunities for improvements in the methods academics use in their research. Traditional studies of advertising and interpretive material effectiveness typically use self-report surveys ... -
A review of eye-tracking research in tourism
(2017-08-10)This study provides a review of eye-tracking as a technique for measurement of attention. The review discusses its theoretical basis, advantages and disadvantages, data collection procedures, analysis methods, and application ... -
The role of capital structure management in maintaining the financial stability of hotel firms during the pandemic—A global investigation☆
(2022-10-13)Due to the detrimental effects of the Covid-19 pandemic on the hotel sector, pandemic crisis management research has received lots of academic attention, from studies in sales-marketing to human resource management. However, ... -
The role of public space in constructing experience capital: A longitudinal analysis in the hotel context
(2023-01-24)Public space plays a primary role in shaping customers’ hospitality experiences. Yet how public space conditions customers’ experiential outcomes in accumulating capital for hospitality organizations remains underexplored. ... -
Strategic responses of the hotel sector to COVID-19: Toward a refined pandemic crisis management framework
(2020-12-03)The Covid-19 pandemic has long-lasting impacts that require the hotel sector to revise, innovate, and transform their businesses. However, the literature related to this area remains vastly under-developed. Based on 219 ...
