Strategic responses of the hotel sector to COVID-19: Toward a refined pandemic crisis management framework

Abstract

The Covid-19 pandemic has long-lasting impacts that require the hotel sector to revise, innovate, and transform their businesses. However, the literature related to this area remains vastly under-developed. Based on 219 articles collected from global news media and an integrated crisis management framework, this research note maps out "strategic responses" from the hotel sector and suggests implications for hotels to address the evolving pandemic situation. Three modifications were proposed to refine and further develop a pandemic crisis management framework.