Employees are the most valuable asset of any service business because of its human-centric nature. However, in the crisis situations, the human side in crisis management strategy, particularly in the areas of human resource ...

Problem Definition: We explore how the Degree of Standardization (DoS) across units within service chains affects their performance outcomes, focusing on the nursing home industry. Specifically, we analyze DoS across three ...

We examine the impact that industry concentration has on superior and inferior analysts’ performance by utilizing a Herfindahl-Hirschman index of analyst specialization. Using broker M&As as a plausibly exogenous shock to ...

This chapter examines the discrepancies between sustainable tourism planning and the actual allocation and utilization of resources for development. Focusing on Ðắk Lắk province in South-central Vietnam, the study highlights ...

Due to the detrimental effects of the Covid-19 pandemic on the hotel sector, pandemic crisis management research has received lots of academic attention, from studies in sales-marketing to human resource management. However, ...

Vietnam Tourism: Policies and Practices is a unique work offering an emic view of tourism in Vietnam. Thirteen chapters in the book cover a broad range of tourism development issues with reference to the historical, ...

The twin crisis of biodiversity loss and climate change make it urgent to find ways of restoring natural ecosystems, including coral reefs. Methods for coral reef restoration are rapidly advancing, bringing with them a ...

We exploit the variation in the exposure to the Covid-19 pandemic of US states as a quasi-natural experiment to examine the impact of interest rate policy on credit union lending. We find that the interest rate cut can ...

Despite the increasing attention being given to cross-channel integration services, an understanding of the impact of cross-channel integration on customer experience is still lacking. This study fills this gap. With a ...